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Customer Support & Help Center

Have questions about loan disbursement to your MTN or Airtel line, repayments, or your account? Reach out or browse our quick answers below.

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Call Us

Mon-Sat: 8:00 AM - 7:00 PM EAT

+256 800 100 200

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Email Us

Average reply within 2 hours

support@bridgeloan.ug

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WhatsApp Chat

Instant automated & agent help

+256 770 000 000

Frequently Asked Questions

How long does loan disbursement take?

Once your loan application is approved by our automated scoring system, funds are sent instantly to your registered MTN Mobile Money or Airtel Money wallet within 5 minutes.

What are the interest rates and fees?

BridgeLoan charges a standard 1% application fee and a 0.5% daily interest rate on the loan principal for the chosen term length.

How do I repay my loan?

You can easily repay directly through the BridgeLoan app using your mobile money wallet prompt, or via our official merchant payment codes provided in the app menu.

How do I delete my account and data?

If you have settled all active loans, you can submit a closure request directly through our Account Deletion Portal.